Our Privacy Commitment
Information Collection and Use
When you register on our site, place an order or subscribe to our newsletter, we collect information from you. Personal information may include your name, address, phone number, email address, and credit card information. You may visit our Site anonymously. If you choose not to provide requested personal information, you will not be able to use certain features of the Site, and you will not be able to engage in transactions through the Site.
We may use this information to personalize your experience, improve our website, improve customer service, tailor our online offerings to your preferences, process your orders, and send periodic emails. Your email address may be used to send you information and updates pertaining to your order, as well as occasional company news, updates, and related product or service information.
We automatically collect certain non-personal information that does not specifically identify you. Examples include the IP address of your computer, the IP address of your internet service provider, the date and time you access the Site, the web address of the website from which you linked directly to our Site, the operating system you are using, the sections of the Site you visit, the pages you read, the images viewed, and the content you download from the Site.
This non-personal information is used for system administration and improving the Site. We may compile tracking information reports regarding user demographics, traffic patterns, and purchases and then provide those reports to advertisers and others. None of the information in the reports can be connected to individual users' identities or other personal information.
Withdrawing Your Consent
We may also use your personal information to contact and correspond with you and to respond to your inquiries. With your consent, we may send you emails or other communications regarding goods or services that interest you. We will always allow you to "opt-out" or unsubscribe. For example, each email we send you will tell you how to decline further email.
Links to Other Sites
This Site contains links to other sites. Please be aware that we are not responsible for such other sites' content or privacy practices. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Disclosure of the Information We Collect
Your public or private information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever without your consent other than for the express purpose of delivering the purchased product or service requested. We may share your information with third parties acting on our behalf or as permitted or required by law.
We may share your personal information with certain service providers to provide products and services to you. Examples of service providers include credit card issuers and delivery services. We may also verify your personal information with third-party service providers, including, but not limited to, your address and credit card information.
We will use reasonable efforts to ensure that your personal information is used in a manner that is consistent with this policy. If you do not wish us to provide your personal information to those service providers, we may be unable to process your transaction.
Security of Information
We take precautions to protect your information. When you submit sensitive information via the Site, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. The computers/servers where we store personally identifiable information are kept in a secure environment.
Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. If you created an account on the Site, you can access and change your online personal information at any time. You can:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
We keep your information only as long as we need it for the products and services you're using and for a reasonable time thereafter or to meet any legal requirements. You can also request that we remove your information from our records. Subject to our requirements for continued retention of your information, for billing, audit, or warranty purposes, we will make every reasonable effort to honor your request.
This policy was last modified on September 7, 2023
#7 – 13511 Crestwood Place
Richmond, BC V6V 2E9